Shipping policy
Shipping Policy
Wild Mane Wood Creations
Thank you for supporting handmade craftsmanship. Every piece from Wild Mane Wood Creations is carefully handcrafted, packaged, and shipped with attention to detail.
Processing Times
Because each item is handmade, processing times may vary depending on the complexity and size of the order.
- Ready-to-ship items: Typically ship within 3–7 business days
- Custom or made-to-order items: Processing times will vary and may take several weeks depending on workload and design complexity
Estimated processing times are provided for guidance only and are not guaranteed.
Shipping Carriers
Orders may be shipped using USPS, UPS, or FedEx depending on package size, destination, and shipping availability.
Tracking Information
Once your order has shipped, tracking information will be sent to the email address provided at checkout.
Shipping Delays
Wild Mane Wood Creations is not responsible for shipping delays caused by:
- Carrier delays
- Weather conditions
- Holidays
- Incorrect shipping information provided by the customer
- Lost or delayed packages once accepted by the shipping carrier
Incorrect Addresses
Customers are responsible for providing an accurate shipping address at checkout. Orders returned due to an incorrect or incomplete address may require additional shipping charges before reshipment.
Damaged Packages
If your package arrives damaged:
- Contact us within 48 hours of delivery
- Provide clear photos of:
- The damaged item
- Shipping box and packaging
- Shipping label
This helps us file a claim with the shipping carrier and work toward a resolution.
International Shipping
International buyers are responsible for:
- Customs fees
- Import taxes
- Duties or additional charges required by their country
Wild Mane Wood Creations is not responsible for delays caused by customs processing.
Lost or Stolen Packages
Once a package has been marked as delivered by the shipping carrier, Wild Mane Wood Creations is not responsible for lost or stolen packages.